Shipping policy

Shipping & Delivery Policy

At Keepsies. we aim to get your order to you as quickly and safely as possible. Please read our shipping policy before placing an order.

1. Processing Time

• All orders are made-to-order or personalised, so please allow up to 2 business days for us to prepare your item before it is shipped.

• We carefully craft each order to meet our quality standards, so timing may vary slightly during busy periods.

2. Delivery Time

• Standard UK delivery usually takes 7–10 working days from dispatch.

• We always strive to deliver as quickly as possible, and many orders arrive earlier than the estimated timeframe.

• Delivery times are estimates and cannot be guaranteed, but we will always keep you informed if there are any delays.

3. Shipping Method

• All orders are sent via tracked postage, so you can monitor your package from dispatch to delivery.

• You will receive a tracking number via email once your order has been shipped.

4. Delivery Issues

• Please ensure your shipping address is correct. We are not responsible for orders sent to the wrong address due to customer error.

• If your order has not arrived within the estimated delivery window, please contact us at [email address] with your order number.

• In the rare event that your order is lost or damaged during transit, we will investigate with the courier and arrange a replacement or refund where appropriate.

5. International Shipping 

• If applicable, international delivery times vary depending on destination. Import taxes, duties, or customs fees may apply, which are the responsibility of the customer.